Duke Energy and Piedmont Natural Gas announced on Apr. 2 the importance of calling 811 before starting any spring digging projects, as part of National Safe Digging Month. The companies said this step is necessary to prevent damage to underground utility lines and ensure public safety.
Calling 811 helps protect both individuals and communities by reducing the risk of hitting buried electric or natural gas lines, which can cause service disruptions or injuries. The companies emphasized that many incidents involving damaged utility lines could be avoided if people called before they dig.
“Underground utility lines can be present even just a few inches below the surface,” said Emily Henson, senior vice president and president of Duke Energy’s natural gas business. “Many digging and excavation incidents are preventable. A quick call to 811 can help you avoid costly, potentially dangerous damages.”
The national “Call Before You Dig” system allows anyone planning an excavation project—whether contractors, homeowners, or business owners—to make a free call at least three business days in advance so local utilities can mark underground lines with stakes, flags, or paint. In 2025 alone, Duke Energy and Piedmont Natural Gas reported nearly 9,800 cases where their underground electric and natural gas lines were damaged during digging activities across their service areas.
Henson said: “Duke Energy and Piedmont Natural Gas are committed to keeping our customers and communities safe. Calling 811 to know what’s below before you start any digging project is fast and free, and it’s the best way to dig safely.”
Duke Energy serves millions of customers across several states with both electricity and natural gas services while investing in modernizing its infrastructure for reliability. Piedmont Natural Gas distributes natural gas throughout North Carolina and South Carolina as a subsidiary of Duke Energy.
For more information about safe digging practices or how to contact your state’s center, residents are encouraged to visit the official websites for Duke Energy or Piedmont Natural Gas.
