Duke Energy Florida announced on Mar. 20 that it is encouraging customers to use its Usage Alerts program as temperatures begin to rise across the state.
The company said the Usage Alerts program helps customers monitor their energy consumption and anticipate monthly bills before they arrive, which can be especially useful during the warmer months when air conditioning increases electricity usage.
Customers with a smart meter and an email address on file are automatically enrolled in the program. They receive mid-cycle email notifications showing how much electricity they have used so far and an estimate of their projected bill if usage continues at the same rate for the rest of the billing cycle. This allows customers to make adjustments, such as changing thermostat settings or reducing unnecessary electricity use, before receiving their final bill.
Melissa Seixas, Duke Energy Florida state president, said, “As Florida temperatures begin to climb, many customers see an increase in energy use. Supporting our customers with strong billing visibility and usage monitors to reduce monthly bills is a priority. Usage Alerts provide helpful insight during the billing cycle so customers can better understand their energy use and make adjustments before their bill arrives.”
In addition to Usage Alerts, Duke Energy Florida offers other tools such as different rate options, bill credits for enrolling qualifying smart thermostats, tracking energy use through its website or mobile app, Budget Billing for predictable monthly payments, installment plans, and flexible payment options like picking a due date or requesting extensions. Customers enrolled in Budget Billing do not receive Usage Alerts but benefit from consistent monthly bills regardless of changes in usage or weather.
Duke Energy Florida supplies electricity to 2 million residential, commercial and industrial customers across a 13,000-square-mile service area in Florida. Its parent company Duke Energy serves 8.4 million electric utility customers across six states and owns 54,800 megawatts of energy capacity.
