Duke Energy Florida reported that its investments in smart, self-healing technology have led to significant improvements in power reliability for customers. In 2025, the company stated that this technology helped avoid more than 280,000 extended power outages and saved customers over 300,000 hours of lost service.
Self-healing technology detects outages automatically and reroutes power to restore service faster or prevent outages. According to Duke Energy Florida, this system can reduce the number of affected customers by up to 75% and often restores power in less than a minute.
The company said that out of its 2 million customers, more than 1.7 million now benefit from self-healing technology—an increase from previous years. This represents about 82% of Duke Energy Florida’s customer base.
During the 2024 hurricane season, the technology reportedly saved millions of outage hours: approximately 3.3 million during Hurricane Milton, 1.8 million during Hurricane Helene, and about 208,000 during Hurricane Debby.
“Even without major storms, we see the benefits of self-healing technology,” said Melissa Seixas, Duke Energy Florida state president. “It helps our system respond automatically when something goes wrong, often restoring power in seconds and reducing how many customers are affected. That means fewer outages, faster restoration and a more reliable experience for our customers year-round.”
The company noted that outside severe weather events, factors such as vegetation, wildlife, or vehicles can impact reliability. Investment in self-healing technology is seen as critical to improving service and reducing outage minutes under these conditions.
Duke Energy Florida plans to continue expanding its use of self-healing technology into 2026.
Duke Energy Florida serves approximately 2 million residential, commercial and industrial customers across a 13,000-square-mile area in Florida and owns around 12,300 megawatts of energy capacity. Its parent company Duke Energy is based in Charlotte, North Carolina and serves electric utility customers across several states while also operating natural gas utilities.
More information can be found at duke-energy.com and on the Duke Energy News Center.
