Duke Energy has expressed appreciation to its customers in North Carolina and South Carolina for reducing electricity usage during a period of extreme cold on Monday morning. The company stated that customer efforts helped lower the strain on the power grid and supported reliable service during one of the coldest mornings of the season.
Gerald Wilson, vice president of grid operations at Duke Energy, said: “Customer conservation made a significant difference today. We appreciate all households and businesses that adjusted their routines to help manage energy demand on the grid during this unusual cold period, and we are very grateful for the support from local, state, and federal officials who helped encourage energy savings. Our staff continues to work tirelessly to ensure our power plants and grid are prepared to meet our customers’ energy needs.”
Duke Energy reported it is well positioned to reliably meet customer demand through the rest of the week. The company continues efforts to expand its diverse energy mix to support economic growth and increasing energy needs across both states.
As cold weather persists, Duke Energy encourages customers to maintain energy-saving habits. The company provides tips for saving money on winter bills at duke-energy.com/SeasonalSavings.
The utility also offers several tools and programs aimed at helping customers manage their accounts. These include flexible payment options such as installment plans, choosing payment dates, or requesting extensions; additional assistance like the Share the Light Fund and payment assistance finder; as well as resources through 211.org for local community support.
Customers can explore different rate options, enroll qualifying smart thermostats for bill rebates, and track their energy use via Duke Energy’s website or mobile app.
Duke Energy serves about 4.7 million electric customers in North Carolina and South Carolina—3.8 million in North Carolina and nearly 860,000 in South Carolina.
The company is headquartered in Charlotte, North Carolina, and is among the largest electric power holding companies in the United States with approximately 8.6 million electricity customers across six states: North Carolina, South Carolina, Florida, Indiana, Ohio, and Kentucky. Its natural gas utilities serve 1.7 million customers in five states.
Duke Energy is investing in major grid improvements and cleaner generation sources—including natural gas, nuclear power, renewables, and storage—as part of an ongoing transition toward smarter energy while maintaining reliability for its customers.
More information can be found at duke-energy.com or through Duke Energy’s News Center. The company also shares updates on X (formerly Twitter), LinkedIn, Instagram, Facebook, and its Illumination site featuring stories about people and innovations driving its energy transition.
